If you are looking for information on how to read or pay a Wingo invoice, this is the guide for you. Wingo, like other postpaid subscription providers, regularly issues an invoice that must be paid by the due date to avoid penalties or service interruptions. Read this guide for all the useful information about your Wingo invoice and avoid any surprises.
Just received a high Wingo invoice? Find out if you can save money by comparing dozens of subscriptions for free on internet-offer.ch!
Where Can I Find My Wingo Invoices?
All Wingo invoices are stored in the myWingo customer portal. In this customer area, you can view past and current invoices, verify the correctness of the information, and check the payment status.
If a specific payment method is not activated, all Wingo invoices are sent via email to the email address used during the subscription purchase. Alternatively, the invoice can also be received via eBill, allowing you to receive and pay your bills in one place. For this option, you need to register by linking your bank's e-banking service or PostFinance's E-Finance service.
How to Read a Wingo Invoice
Reading a Wingo invoice is not very complicated as the operator has created a standard document structure to facilitate reading for its customers.
Here are the four sections that make up each Wingo invoice:
Section 1: On the first page at the top, you will find all the essential data for you and the operator to uniquely identify each invoice. The information includes the billing month, payment deadline, and amount due, along with the customer number, invoice number, and associated phone number.
Section 2: The second section details the costs that, when added together, make up the amount due on the current Wingo invoice. The costs include the standard subscription fee with any active discounts, calls and SMS usage, data usage in Switzerland and abroad (Roaming), and any additional services associated with the invoice, such as the installment purchase of a device.
Section 3: In the third section, usually found at the top of the second page, you will find a summary of the VAT due with different rates and references for any questions or concerns.
Section 4: At the bottom of the last page, the QR-IBAN is provided to pay the QR invoice via banking app, Twint, or other payment methods.
How to Pay Your Wingo Invoice
Wingo offers several payment methods to settle the amount due on your customer invoices.
The currently accepted payment methods by Wingo are:
eBill
LSV or Debit Direct (bank or postal debit)
Twint
E-Banking or E-Finance
Postal Counter
Online Payment on myWingo
Important: If you pay at a physical counter, a CHF 3.90 charge will be added to your next invoice as an extra fee related to postal charges
Wingo Invoice: What Happens If I Don’t Pay or Am Late?
If you forget to pay your Wingo invoice by the payment deadline, you will face administrative penalties from Wingo and risk a possible forced suspension of your subscription.
The reminder fee is CHF 30.- for each invoice or reminder notice not paid by the correct payment deadlines. If payment is delayed even after the reminder notice, the subscription will be temporarily blocked until all overdue invoices are fully paid. Reactivation of the subscription and associated services will only be possible through a payment agreement subscription in your myWingo account.
For this reason, it's essential to pay close attention to payment data and the deadlines indicated on the invoice. To avoid transcription errors, we recommend activating a direct debit method on your current account.
Further Information
Find information on the most common operations to manage your Wingo subscription with the guides from internet-offer:
Compared Subscriptions
Compare the subscriptions of the major operators, choose the most convenient tariff for you, and activate it in a few clicks.