All Swisscom subscribers are familiar with the Swisscom bill as they receive it every month with the amount due and details of active services and any extra costs. If you are not yet a Swisscom customer or have recently become one, this guide can help you understand how to read the Swisscom bill and pay it on time to avoid additional costs for late payments.
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Where Can I Find My Swisscom Bills?
Every Swisscom subscriber usually receives the bill around the middle of the month via email or traditional mail. However, there are faster methods to find the history of Swisscom bills.
The quickest way to find Swisscom bills is to use the My Swisscom customer center. After logging in, you can visit the Invoices and Payments section to view the details of all paid, due, and overdue bills.
A second method for consulting Swisscom bills is to use the short number 444. Swisscom private customers can send an SMS to 444 to consult the bill amount, subscription type, retrieve the customer number, and much more. For example, to consult the Swisscom bill, simply send an SMS with the text "BILL" to 444.
Finally, if the option to receive bills via email has been activated, you can find the billing notifications in your personal email by searching for the keyword. The default option is to send the notification without a PDF attachment to prevent potential online fraud. This option can be modified in My Swisscom.
Tip: Did you know that you could save by changing the payment method and bill delivery? By logging into My Swisscom and activating the online billing options via eBill and email delivery, you can save on Swisscom bill processing fees.
How to Read the Swisscom Bill
Swisscom bills are relatively easy to read and interpret as the company has made an effort to standardize the structure and assist its subscribers. The main information on the Swisscom bill is found on the first two pages of the document and can be summarized in the following list:
At the top right, you can identify the billed service (mobile or fixed network), the billing period, the amount due, and customer details.
Just below, in the case of direct debit from a bank account, the date of the debit and the bank account/credit card number are indicated.
From the middle onwards, you will find the details of the costs related to the individual telephone services used with a breakdown of the consumed minutes and additional costs charged.
On the second page, you will find the sum of all billed amounts. Subsequently, the details of the value-added tax charged are reported.
All details related to the phone call records with the individual calling and called numbers, conversation minutes, and call cost are accessible via the online bill present in My Swisscom or in the optional communication statement.
How to Pay the Swisscom Bill
Swisscom allows you to pay the bill through various payment methods to offer maximum flexibility to its customers. Each customer can independently decide the desired payment method within their My Swisscom account, modifying it monthly.
Here are the main payment methods for Swisscom bills allowed for private customers:
eBill: By linking your eBill.ch profile, you can receive the bill directly in the connected e-banking where you can verify the correctness of the information and authorize the payment with one click.
Credit Card or TWINT: You can pay the bill directly in My Swisscom using a credit card (Visa or MasterCard) or TWINT account.
E-Banking: Using the payment details reported on the bill sent via email or the copy present in My Swisscom, you can settle the amount online via e-banking or e-finance (PostFinance).
Direct Debit (LSV): With LSV, the Swisscom bill is automatically paid on the due date by debiting the amount directly from the bank or postal account without the need for manual actions. To activate it, you need to configure the direct debit in My Swisscom by providing the signed form from your bank and waiting for the processing time.
In-Store (Swisscom shop or post office): Those who prefer to pay the bill in person can do so at post offices for a fee of CHF 3.90 per bill or at Swisscom shops for a fee of CHF 6.90 per bill.
If the Swisscom bill amount is too high, you can request an installment payment or an extension of the payment deadline. This option can be activated directly in My Swisscom if the arrears are at least CHF 100. The installment amounts or the extension of the payment deadline depends on the bill amount and will be shown individually in the customer area.
What Happens in Case of Non-Payment or Late Payment of the Swisscom Bill?
When the Swisscom bill is not paid within the payment deadline, a notification will be sent by mail, email, or SMS indicating a further maximum deadline. In case of non-payment, Swisscom will block the telephone, internet, and Blue TV services. The easiest way to unblock Swisscom services is to pay the overdue bills online in My Swisscom using a credit card or TWINT. Alternatively, a deferred payment can be agreed upon after a positive credit check, but this may take a few days to process.
For late payments, CHF 40 will be charged on the next bill, and reactivation of the line may take up to 2 hours.
Further Information
Find information on the most common operations to manage your Swisscom subscription with the guides from internet-offer:
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