Sunrise is a popular provider for those looking for a prepaid SIM card that can be used both in Switzerland and abroad. Once purchased, you can activate some options with automatic renewal or opt for pay-per-minute billing that directly consumes the remaining credit.
In both cases, it is necessary to keep an eye on the SIM credit to avoid running out of connection once the credit is exhausted. Let's now see together how to avoid running out of credit thanks to the Sunrise top-up options available.
If you have already run out of credit, top up online immediately by choosing one of the following amounts and reactivate your Sunrise prepaid SIM.
How do I check my Sunrise balance?
To avoid unpleasant surprises suddenly, it is always necessary to keep an eye on the prepaid credit of your SIM. There are three options to check the available Sunrise balance:
By key combination: Dialing *121# and pressing send will display the remaining credit on the screen. This balance check option is enabled both in Switzerland and abroad.
By call: Calling the toll-free number 076 333 12 34 from your Sunrise prepaid mobile number, a voice message will inform you of the remaining credit. This verification option is only enabled in Switzerland.
On My Sunrise: By logging into My Sunrise via the website or the smartphone app and accessing the Prepaid Overview section, you can view the Sunrise balance. To use this balance verification option, an active internet connection is required.
If during the balance check you notice that you are only a few francs away from running out, it is the right time to top up. Let's look together at the main credit top-up methods for a Sunrise Prepaid user.
How to top up Sunrise credit from the website
The most common top-up option for Sunrise users is to top up directly from the provider's official website.
To top up Sunrise online, follow these steps:
Go to the page: www.sunrise.ch/en/mobile/top-up-credit
Select the amount in CHF (from 10 to 150)
Enter your mobile number
Click on Top-Up
Follow the instructions until you receive confirmation via SMS
How to top up Sunrise credit from the MySunrise personal area
Among the various operations you can perform via the My Sunrise app, there is the option to top up your credit. This top-up method can only be used if a My Sunrise account associated with the prepaid phone number has previously been created.
To top up via My Sunrise, follow these steps:
Log into My Sunrise via the website or the app
Go to the Prepaid Overview section
Register your credit card details
Select the amount
Top up
How to top up Sunrise credit at the post office
Another way to top up your Sunrise SIM is to purchase a top-up at post offices or on the Swiss Post online website.
To top up online via the Post, follow these steps:
Go to the page shop.post.ch
Visit the Credit Top-Up section
Select the Sunrise top-up you want from the available amounts (30, 50, or 100 CHF)
Enter the phone number and, if desired, the text to be sent with the confirmation SMS to the number you will top up
Add to cart
Select the payment method and complete the purchase
Top up your Sunrise credit now by selecting one of the following amounts and completing the online purchase:
How to top up Sunrise credit by mobile phone
Wer sein Sunrise-Guthaben per Telefonanruf aufladen möchte, muss zuvor eine Kreditkarte bei My Sunrise registriert haben. Sobald diese Bedingung erfüllt ist, folgen Sie diesen Schritten:
Wählen Sie auf Ihrem Handy die folgende Tastenkombination 137 gefolgt vom gewünschten Betrag # und drücken Sie auf Senden. Um zum Beispiel Ihr Sunrise-Guthaben mit 50 CHF aufzuladen, müssen Sie 13750# wählen.
Warten Sie auf eine Bestätigung der Aufladung per SMS.
Wenn alles gut geht, wird der Betrag auf Ihrer nächsten Kreditkartenabrechnung belastet.
Aus Sicherheitsgründen können Sie nicht zwei Aufladungen hintereinander durchführen, ohne 15 Minuten zwischen der ersten und der zweiten zu warten. Außerdem liegen die täglichen und monatlichen Aufladungsgrenzen per Kreditkarte bei maximal 150 Franken pro Tag und maximal 500 Franken pro Monat.
Other methods for Sunrise top-up
There are additional methods for Sunrise credit top-up, which we list here for completeness:
Direct debit on the Sunrise bill: this method is only available to Sunrise customers who have a mobile subscription. In this case, just send an SMS with the top-up amount followed by the phone number to be topped up.
At the SBB ticket machine at train stations.
If you are looking for a new prepaid SIM, visit our prepaid SIM comparison and find the most convenient one for you!
Further Information
Find information on the most common operations to manage your Sunrise subscription with the guides from internet-offer:
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