Sunrise is a telecommunications operator and the second-largest mobile operator in Switzerland. Customers can receive support in various ways by contacting a Sunrise operator for free through the methods described on this page.
Compare the best internet and mobile operators for free on internet-offer.ch
Sunrise Toll-Free Number and Customer Service Hours
Sunrise offers its subscribers various contact methods to receive support and assistance with products and services or to request information. Depending on the requested operation, the Sunrise hotline number may vary.
Below are the Sunrise phone numbers for customer support:
Sunrise Customer Support | Phone Number | Hours |
Billing Issues Support | 0800 111 104 | Mon-Sat 8.00-22.00 Sun 9.00-22.00 |
Subscription Cancellation | 0800 100 600 | Mon-Fri 8.00-19.00 |
Payment Reminders | 0800 707 200 | Mon-Fri 8.00-19.00 |
Online Purchase Assistance | 0800 707 007 | Mon-Fri 8.00-22.00 Sat 8.00-18.30 |
All Sunrise support numbers listed above are completely free if called from Switzerland.
For those abroad, you can contact Sunrise by finding the appropriate number in the support section of the Sunrise website. The call is charged separately and consumes the roaming minutes of your package. Alternatively, you can use other free contact methods to receive support for your subscription.
Other Contact Methods for Sunrise Customer Service
In addition to the traditional call, there are other ways to receive support from Sunrise. A Sunrise customer or anyone wishing to become one can ask their questions to a Sunrise operator.
Here are the other contact methods for Sunrise:
Sunrise Live Chat: In the Sunrise Chat, you can interact with BOB, the digital assistant, who will help you find answers to the searched topic through a series of multiple-choice questions. If unresolved, the request will be forwarded to a human operator to interact live and answer all doubts.
Sunrise Contact Form: For less urgent or non-technical issues, you can use the contact form on the Sunrise website. After selecting the topic, you need to enter your data and add the question and any attachments to the form. Once sent, it will be processed by the Sunrise support team, and you will be contacted via email or phone.
Sunrise Shop: Although the Sunrise shops mainly serve as sales support and new subscription activation, you can receive assistance at official Sunrise shops. This only applies to Sunrise Shops, not partner shops.
Self-Service Problem Resolution Methods
In the event that you do not wish to interact with customer support or if you need support outside of Sunrise support opening hours, you can always use other methods to receive the necessary answers and solve problems with your subscription yourself.
Among the Sunrise self-service troubleshooting methods are the following options:
Help and Support Section on the Sunrise Website: In these pages, you will find the most frequently asked questions and answers. If unresolved, the appropriate contact channel is suggested for problem resolution.
My Sunrise: Most operations and useful information about your subscription are available within the Sunrise customer area.
Sunrise Community: Sunrise customers can use the subdomain community.sunrise.ch to post questions and doubts, which other Sunrise customers will respond to. The community is divided into thematic areas, and anyone can start a new topic or participate in active topics.
Further Information
Find information on the most common operations to manage your Sunrise subscription with the guides from internet-offer:
Compared Subscriptions
Compare the subscriptions of the major operators, choose the most convenient tariff for you, and activate it in a few clicks.