When you activate a new Salt subscription, it's important to understand how Salt billing works: to properly understand Salt invoices, you need to know where to find them, what the payment deadlines are, and understand the different sections in the document. This guide will inform you about all the features of Salt invoices and help you avoid payment delays that could result in additional fees and misunderstandings with the operator.
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Where Can I Find My Salt Invoices?
Salt invoices are always available in your My Salt account under the Invoices section, along with the detailed account statement containing all calls and additional services used during the billing period.
Salt sends a free copy of the invoice monthly via email or publishes it in your eBill profile (if this payment method is activated). For those who prefer to receive a physical invoice by mail, Salt allows the activation of this additional service at a cost of CHF 2.95 per invoice or CHF 5.00 per detailed invoice.
If you want to request a copy of an invoice already sent by email, you can do so by contacting customer service at 0800 700 500. In this case, the following fees apply:
Sending a copy of the invoice via email starting from CHF 4.95 per copy
Sending a copy of the invoice via traditional mail starting from CHF 9.95 per copy
As an additional option, you can set up automatic invoice delivery via email from My Salt: The two alternative options are sending the invoice via email with a link to the invoice in My Salt or an email with the invoice in PDF attachment.
Alternatively, the invoice can also be received via eBill to have both the receipt of invoices and the ability to pay them in one place. For this option, you need to register by connecting your bank's e-banking service or PostFinance's e-finance service.
How to Read the Salt Invoice
Starting from July 2024 invoices, Salt Mobile invoices will be aligned with Salt Home invoices for better understanding. The main change concerns the billing cycle: Salt invoices are based on the calendar month and are issued at the beginning of the month. The invoice you receive will include the costs of the active subscription for the current month (prepaid) and the consumption of the previous month.
Salt invoices are easily interpretable as they have a standard structure. Here are the details in the various sections:
Summary Section: On the first page, you will find your Salt customer details (reference code and billing account), the initial balances with the outstanding amounts, and the monthly costs. Additionally, the payment details to be made by the end of the month the invoice is sent.
Cost Section: On the second page, you will find all the costs incurred for your subscription and any optional packages activated, such as additional TV packages. Additionally, any discounts or one-time activation fees are reported.
Consumption Section: On the third page, the details of the previous month's consumption for options not included in the subscription are reported (e.g., international calls, calls to premium numbers, or video-on-demand rentals).
How to Pay Your Salt Invoice
There are five different options for paying Salt invoices. The best methods recommended by Salt are direct debit from a bank account or registering the e-Bill account.
These are all the payment methods for Salt invoices:
Direct Debit: This service is free and allows direct debit from the bank or postal account. To activate it, you need to fill out the Salt Home and/or Salt Mobile form and send it to the indicated address.
eBill: After accessing the e-banking or e-finance account, you need to activate the eBill service and select Salt Mobile SA Rue du Caudray 4 as the invoice issuer.
Online Payment on My Account: If you prefer to pay with a credit or debit card, this is the right solution for you. Accepted cards include Visa, Diners Club, Mastercard, Samsung Pay, Postcard, Postfinance, and TWINT.
E-banking: You can use the QR-IBAN Salt Mobile provided in the invoice to register a transfer request within your home banking app.
At the Post Office: If you have received the invoice by mail, you can use the attached QR-invoice to make the payment at the counter. In this case, the invoice will have additional costs of CHF 4.45, which will be charged to the next Salt invoice.
To change the payment method registered during subscription, you can access your Salt account and change it with a few clicks.
Salt Invoice: What Happens in Case of Late or Non-Payment?
The payment of Salt invoices must be made by the 28th of the month of invoice issuance. In case of payment delay, Salt has the contractual right to interrupt the services on your line.
To immediately reactivate your line, you need to proceed with the payment of your overdue invoice. There are three options to pay the overdue invoice:
Online: You can pay overdue invoices within the My Salt account using a credit card, Postfinance, or TWINT. This is the fastest method to reactivate the blocked line.
Salt Store: You can pay overdue invoices at any Salt Store and pay in cash or credit card. In this case, a payment fee of CHF 5.95 is applied.
Hotline: You can contact customer service and pay the invoice with a credit card. In this case, an extra fee of CHF 4.95 is charged.
Note: The registration of the payment can take up to 3 working days, delaying the reactivation of your line.
Further Information
Find information on the most common operations to manage your Salt subscription with the guides from internet-offer:
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