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Salt Contact: How to Talk to Salt Customer Service

Updated: Nov 10

Everyone might need to contact Salt customer service to resolve an issue with their subscription. This page provides all the methods to speak with Salt customer service: from free Salt hotlines to chat, to self-service problem-solving methods.


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Salt Phone Number and Customer Service Hours [0800 700 700]

The quickest way to address your request to customer service is via the phone. The Salt hotline is managed by well-trained operators and provides free assistance by quickly answering your questions. The main Salt phone number is 0800 700 700, but there are other contact numbers to handle your request specifically.


Below is a table with all Salt customer service phone numbers:

Salt Customer Service

Hotline Salt 

Hours

Salt Mobile

0800 700 700

24/7

Salt Home

0800 700 500

Mon - Fri 8.00 -21.00

Sat 8.00-19.00

Salt Business (Pro Mobile)

0800 700 600

Mon - Fri 8.30 -17.30

For emergencies 24/7

Salt Business (Pro Office)

0800 700 550

Mon - Fri 8.30 -17.30

The Salt hotline is free if you call from Switzerland, whether from a mobile or a landline.

If you are abroad and need assistance, you can use these paid phone numbers:

  • +41 78 700 70 00 for calls to Salt Mobile customer service

  • +41 78 700 50 00 for calls to Salt Home customer service

  • +41 78 700 60 00 for calls to Salt Business customer service


Other Ways to Contact Salt Customer Service

If you need support from Salt Customer Service, there are two alternatives to calling the hotline. These alternatives allow you to get answers without having to wait for your turn on the phone.


Here are the other Salt contact methods:

  • Salt Contact Form: Depending on the type of subscription, you can access the Salt Home or Salt Mobile contact form. In both cases, you are asked to describe your request in detail, and the bot assistant will direct you to useful resources for manual resolution. If necessary, you can send a contact request by providing personal information, the subject of the request, the message, and any attachments up to 5MB.

  • Salt Store: Another way to receive free support from Salt is to visit one of the official stores in the area. There are over 110 Salt stores where you can go from Monday to Saturday (except holidays) and discuss the issue in person with a Salt expert.


Salt Customer Service Self-Service

For those who prefer to handle things on their own, Salt offers several self-service options. The online resources are enriched with video tutorials and FAQs to help all customers manage their Salt subscription independently using their personal My Salt account.


The self-service problem-solving methods at Salt include the following options:

  • Salt Help Section on the Official Website: Go to the section salt.ch/help and access dozens of topics that help you solve all common problems (from fiber installation to managing the Salt PrePay SIM).

  • My Salt: Most operations and useful information about your subscription are available within the Salt customer area, and within your Salt Account, you can request further support if in doubt.


Further Information

Find information on the most common operations to manage your Salt subscription with the guides from internet-offer:


Compared Subscriptions

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