internet-offer.ch releases the first annual ranking about internet and mobile providers operating in the Swiss market. Find out the certification level obtained by each providers in the two service categories and discover which one is the best in 2023
Switzerland, October 2023 - internet-offer.ch proudly presents the internet-ranking 2023, an annual assessment of Swiss telecommunications providers based on customer experience (Cx). In this inaugural edition of the award, our team of experts has conducted comprehensive evaluations of major phone and internet service providers in Switzerland, generating separate rankings for mobile operators and home internet providers to ensure a meaningful comparison. Providers offering both services are listed in both rankings.
internet-ranking: Evaluating Providers Through the Customer Experience Lens
This internet-ranking is built upon five pillars that span the entire customer journey:
CxOffering: The assessment of customer experience with the offerings made available by Swiss providers.
CxDigital: A metric reflecting the digital experience customers encounter during the purchase and management of their subscriptions.
CxSupport: This score accounts for different customer experiences when seeking support on issues related to their subscriptions.
CxSatisfaction: An encompassing metric that integrates customer satisfaction across their entire journey with a provider.
CxExit: Evaluates the experiences customers have when transitioning to new providers from their existing ones.
The Best Mobile Operator: Scores from the First internet-ranking Edition
Here are the top three mobile service providers in Switzerland, who have earned the prestigious Platinum certification for mobile telephony:
Swype - 80.41 points (Platinum)
Sunrise - 78.89 points (Platinum)
Yallo - 78.16 points (Platinum)
These top providers excelled in customer experience and achieved the highest certification level for 2023. Additionally, several other operators received high scores, leading to Gold certification, and a few others attained Silver and Bronze certification.
The Best Internet Provider: The Updated internet-ranking 2023
Here are the leading home internet service providers for 2023, receiving the coveted Platinum certification for their offerings:
iWay - 77.80 points (Platinum)
SAK Digital - 74.00 points (Platinum)
Swisscom - 70.40 points (Platinum)
The top internet providers in Switzerland excelled in customer experience, achieving the highest certification level. The rankings also include Gold, Silver, and Bronze certifications for other providers, reflecting their respective scores in customer experience and satisfaction.
The Certification internet-ranking
The internet-ranking certification is awarded to the best telecommunications and internet providers in Switzerland. It recognizes their customer-centric services and stands as a testament to their commitment to customer satisfaction across various aspects. The internet-offer.ch editorial team meticulously assesses the entire customer journey, evaluating factors such as ease of purchase, support, digital experiences, customer satisfaction, and the process of transitioning to new providers. Providers are judged on how they prioritize their customers, ensuring they aren't just another entry in the balance sheet.
Lapo Zarina, internet-offer.ch spokeperson, commented on the results: "The first edition of the internet-ranking 2023 reflects the excellence and innovation in the Swiss telecom industry. These rankings emphasize not only the diverse offerings but also the commitment of providers to enhancing customer experiences. Swype’s remarkable performance in the mobile operator category and iWay’s in the home internet one showcase the fast-paced evolution of the telecom landscape. For consumers, these rankings serve as valuable tools to make informed choices."
For more details and to access the complete internet-ranking 2023, including scores and rankings, please check the PDF attached to this press release. You can find the relevant information also on internet-offer.ch at the best Swiss providers page.
About internet-offer.ch: internet-offer.ch is a leading comparison platform in Switzerland, dedicated to providing consumers with the latest information on telecommunications offers. With an array of services, guides and useful tools available for free to everyone, internet-offer.ch is the go-to resource for consumers searching for the best telecommunications deals to meet their connectivity and entertainment needs. For more information, please visit internet-offer.ch.
Contact person: Lapo Zarina, Communication and PR @ MJL srls, internet-offer.ch@mail.com
All internet-ranking 2023 scores
Ranking 2023 | Operatore Mobile | internet-ranking | Certification |
1 | Swype | 80,41 | Platinum |
2 | Sunrise | 78,89 | Platinum |
3 | Yallo | 78,16 | Platinum |
4 | Teleboy | 77,64 | Gold |
5 | Lebara | 77,40 | Gold |
6 | Digital Republic | 77,40 | Gold |
7 | iWay | 72,12 | Gold |
8 | TalkTalk | 70,61 | Gold |
9 | Swisscom | 70,41 | Gold |
10 | SAK Digital | 67,44 | Silver |
11 | Wingo | 67,40 | Silver |
12 | Salt | 67,29 | Silver |
13 | Coop Mobile | 58,25 | Bronze |
14 | M-Budget | 53,52 | Bronze |
15 | VTX | 51,85 | Bronze |
Ranking 2023 | Operatore internet | internet-ranking | Certificazione |
1 | iWay | 77,80 | Platinum |
2 | SAK Digital | 74,00 | Platinum |
3 | Swisscom | 70,40 | Platinum |
4 | Teleboy | 70,08 | Gold |
5 | Yallo | 68,08 | Silver |
6 | Sunrise | 66,80 | Silver |
7 | Zattoo | 64,04 | Silver |
8 | Quickline | 63,48 | Silver |
9 | Salt | 63,20 | Silver |
10 | Wingo | 58,88 | Bronze |
11 | VTX | 56,00 | Bronze |
12 | TalkTalk | 52,80 | Bronze |
13 | M-Budget | 48,48 | - |