Swisscom offers its customers a customer area that is accessible at any time, allowing them to access all information related to their subscription, contact Swisscom customer service, and find important answers to questions about managing Swisscom subscriptions. This space is called My Swisscom and is accessible from the official website or by downloading the mobile app on your smartphone.
Let's see how to access the Swisscom login, register or recover the My Swisscom password, how to use the customer area to manage the subscription, and how to download the My Swisscom app.
If you are thinking of becoming a Swisscom customer, it might be useful to use the internet subscription comparison section or compare the mobile subscriptions on our site. Try it, it's free!
How to access My Swisscom
To access your personal area and manage your Swisscom subscription, you need to log in to Swisscom in the customer area.
Follow these instructions to log in to Swisscom:
Open the page login.scl.swisscom.ch/login in your browser or open the My Swisscom app on your smartphone.
Enter your Swisscom username.
Click on the "Continue" button.
Enter your personal password.
Click on the "Confirm" button.
In some cases, a security code sent via two-factor authentication (2FA) may be required to prevent account theft. This procedure is usually activated in the case of abnormal login attempts, frequent password change requests, or access from unknown devices or suspicious IP addresses.
Useful tip: After your first login, enable the simplified My Swisscom login with fingerprint or facial recognition to enter your account more quickly without needing to type your credentials each time.
How to register a new Swisscom account
If you are accessing My Swisscom for the first time, you can follow these registration steps to create your My Swisscom account:
Open the page registration.scl.swisscom.ch in your browser or open the My Swisscom app on your smartphone.
Select the identification method from the following three options: Mobile phone number (for Swisscom mobile customers), customer number and invoice number (for Swisscom fixed network or home internet customers), or personal email (for those who are not yet Swisscom customers).
Click on "Next".
Complete the process by following the on-screen instructions, setting your password, and adding the required information to create your Swisscom profile.
Once you have created your My Swisscom account, you can log in to your Swisscom customer area to manage your subscription at any time and place.
How to recover the Swisscom username
It can happen to anyone to forget their username and thus be unable to access My Swisscom. Fortunately, there is a very simple procedure to reset your username.
Follow these instructions to recover your forgotten My Swisscom username:
Open the page recovery.scl.swisscom.ch in your browser or open the My Swisscom app on your smartphone.
Click on "Forgot username?".
Enter your registration email or Swisscom mobile number to obtain a temporary code.
Enter the code you receive.
Click on the "Next" button.
Reset your username.
What can I do in the My Swisscom customer area?
My Swisscom makes managing your Swisscom subscription easier and faster. After logging in, Swisscom subscribers can perform the following actions:
Modify and control your subscription: View current costs and purchase new packages.
View past invoices: Check the status of current orders.
Immediate support without waiting: Thanks to the virtual assistant SAM.
Configure home products: Change WLAN password or set predefined TV channel lists on the TV Box.
Receive updates: Network status, upgrade works, and new promotions available.
The My Swisscom App
My Swisscom is accessible not only through a browser but also via the eponymous app for almost any smartphone.
My Swisscom App is available both on Google Play Store and on Apple Store:
App My Swisscom Android: The Android version of the app is available for free on the Play Store and has been downloaded over 1 million times. The first release was on July 18, 2011, and it requires Android 9 or later.
App My Swisscom iOS: The iOS version of the app is available for free on the Apple Store. The current rating is 4.6 stars based on over 42,000 reviews. For proper use of My Swisscom on Apple devices, iOS 15.0 or later is required.
Further Information
Find information on the most common operations to manage your Swisscom subscription with the guides from internet-offer:
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