Sunrise offers all its subscribers the ability to manage their subscription completely independently and transparently through a personal area called My Sunrise. This personal space is designed to make it easier for customers to find important information about their bills, manage their subscription independently by setting spending limits or monitoring their expenses, and find the answers they need at any time.
If you are considering becoming a Sunrise customer, it might be useful to use the free comparison tool available on internet-offer.ch to check the convenience of internet subscriptions and compare mobile subscriptions.
How to Access My Sunrise
To access your personal area and manage your Sunrise subscription, you need to log in to My Sunrise.
To log in to Sunrise, follow these instructions:
Open the page www.sunrise.ch/mysunrise in your browser or open the My Sunrise app on your smartphone.
Enter your identification code (you can use your registration email, mobile number, landline number, or customer number found on your bill).
Enter your personal secret password.
Click the confirm button.
This way, you can access your My Sunrise area and manage your subscription independently.
How to Register a New Sunrise Account
If this is your first time accessing My Sunrise and you haven't yet activated your customer account, you can follow a very simple and quick registration process:
Open the page www.sunrise.ch/mysunrise in your browser or open the My Sunrise app on your smartphone.
Click the button to start the registration process.
Enter your identification code, such as your registration email, mobile number, landline number, or customer number found on your bill.
Enter the temporary code to proceed.
Follow the on-screen instructions to complete the activation of your My Sunrise account by setting your password and adding the requested information to create your Sunrise profile.
Once you have created your account on My Sunrise, you can log in whenever you need to by following the instructions on this page.
How to Recover Your Password for Sunrise Login
Once you have set the password for your Sunrise login, it is important to save it using the highest privacy standards and keep it secure. If a user unfortunately forgets their password, no problem: it can be reset.
To recover the password for My Sunrise login, follow these instructions:
Open the page www.sunrise.ch/mysunrise in your browser or open the My Sunrise app on your smartphone.
Click on "Forgot Password".
Get a temporary code by entering your registration email, mobile number, landline number, or customer number found on your bill.
Enter the code you received.
Click the "Next" button.
Reset the password.
What Can I Do in My Sunrise Customer Area?
My Sunrise makes it easier and faster to manage your Sunrise subscription. After logging in to Sunrise, every subscriber can perform the following operations:
Check consumption and costs for the current billing period.
View and pay bills.
View order status and track shipments.
Manage personal data, possibly reporting a move for a change of residence.
Modify the subscription by activating or deactivating options.
Purchase new smart home products or new smartphones at advantageous prices.
Activate and manage roaming while abroad.
The My Sunrise App
All the possibilities listed above are also conveniently accessible from your smartphone via the mobile app.
The My Sunrise app is available on both the Google Play Store and Apple Store:
My Sunrise App for Android: The Android version of the app is available for free on the Play Store and has been downloaded more than 500,000 times. The first release was on October 29, 2018, and requires Android 5.0 or higher.
My Sunrise App for iOS: The iOS version of the app is available for free on the Apple Store. The current rating is 4.3 stars and is based on over 34,000 reviews. iOS 14.0 or later is required for proper use.
Further Information
Find information on the most common operations to manage your Sunrise subscription with the guides from internet-offer:
Compared Subscriptions
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