The "My Account" area is intended for all Salt customers with a mobile or Salt Home subscription. This personal space allows you to access the main information about your active Salt subscription with just a few clicks, manage your SIM cards, TV services, view bills, and much more. In this guide, we will see how to access My Salt, how to manage your subscription within the "My Account" area, and where to download the app for your device.
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How to Access My Salt Account
Knowing how to access My Salt is essential for every customer with an active subscription. This portal is easy to use and is crucial for resolving the main requests independently without the need to contact customer service.
To log in to Salt, follow these instructions:
Open the login page login.salt.ch/cas-external/login or my.salt.ch on your browser, or open the MySalt app on your smartphone.
Enter your email registered during the creation of your My Salt account.
Enter your secret password.
Click on the LOG IN button.
This way, you can access your My Salt account and manage your subscription independently. Salt’s choice to use only the email address was made to ensure easier account usage, reducing the risk of forgetting credentials or having difficulties recovering the password.
How to Register a New My Salt Account
When purchasing a new Salt mobile or Salt Home subscription, one of the first steps is to create a Salt customer account to access My Salt and monitor your order.
To register a new My Salt account, follow these steps:
Open the page my.salt.ch in your browser or open the My Salt app on your smartphone.
Click the "Create an account" button.
Enter the email address and password in the form that will open.
Select the identification method for your customer account: for a new Salt Mobile account, enter the mobile number, billing account, or contract number and the account holder's date of birth; for a new Salt Home account, enter the billing account, contract number, or OTO ID number and the account holder's date of birth.
Click the button to proceed and complete the process by following the on-screen instructions.
Once your My Salt account is created, you can log in whenever you want by following the instructions on this page.
If you are a Salt customer with a subscription starting before November 3, 2021, you can use your username to create a new My Salt customer account using the online service at support.salt.ch/inviteldmp.html.
How to Recover the Password for Salt Login
When registering for My Salt, it is important to pay attention to saving the password associated with the registration email to avoid being blocked during a future Salt login. If you lose the My Salt password, it can be recovered by following a relatively simple procedure.
To recover the My Salt access password, follow these instructions:
Open the page www.salt.ch/mysalt in your browser or open the My Salt app on your smartphone.
Click on "Forgot Password."
Obtain a temporary code by indicating your registration email.
Enter the code you will receive.
Click the "Reset Password" button.
Type the new password.
Once a new password is created, you can again access your My Salt account. This time, be sure to save it in a safe place to avoid having to repeat the password recovery operation.
If you forget the email address or the username associated with your Salt Mobile account, it will be necessary to create a new account in a few minutes associated with a new email, using the contract or billing number required to complete the registration.
What Can I Do in the My Salt Customer Area?
My Salt Account is the customer area dedicated to all Salt subscribers. The service is accessible via web app through any browser or via mobile apps for your iOS or Android smartphone.
Through My Salt, you can monitor your subscription and perform the following operations:
View your invoice.
Shop from the Salt online store by ordering PrePay top-ups or smart devices.
Retrieve PIN and PUK codes.
Manage your profile information.
Check renewal offers for subscriptions.
Monitor data, call, and message usage in the billing cycle.
Associate or dissociate one or multiple Salt Mobile and Salt Home accounts.
The different management actions for your Salt subscription are identified in 4 categories: Dashboard, Active Subscriptions, Invoices, and Offers and Renewals. By navigating through these four sections of your account after logging into Salt, you can perform all the operations listed above.
The My Salt App
Starting from November 3, 2021, access to the My Salt customer account is available for all internet-connected devices (be they computers, smartphones, or tablets). For mobile devices, a mobile application has been released on the main app stores for smartphones.
The MySalt app is available on both the Google Play Store and the Apple Store:
MySalt App for Android: The My Salt Android app is available for free on the Play Store and has already been downloaded more than 50,000 times. The first release of the new MySalt app was on May 29, 2024, and requires Android 10.0 or higher.
MySalt App for iOS: The My Salt iOS app is available for free on the Apple Store. The current rating is 4.7 stars and is based on over 3,000 reviews. It is currently in the top 5 apps in the Utilities section. For proper use, iOS 16.0 or later is required.
Further Information
Find information on the most common operations to manage your Salt subscription with the guides from internet-offer:
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