Every Coop Mobile customer has a personal account area where they can manage their Coop subscription and perform key actions related to their SIM management. If you’re looking for information on how to log in to Coop Mobile, register, or recover your My Coop Mobile account password, or how to use the customer area to manage your subscription or Coop Prepaid SIM, then this guide is for you.
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How to Access My Coop Mobile
To access your Coop Mobile account and manage your subscription, you need to log in to Coop Mobile.
Follow these steps to log in to Coop Mobile:
Open the myaccount.coopmobile.ch page in your browser
Enter your Coop Mobile phone number or email address
Enter your password
Click on the LOGIN button
Pro Tip: After your first login, save your password in your Google or iCloud keychain and easily log in via facial recognition.
How to Access "My Account" Coop Mobile for the First Time
If you are accessing your My Coop Mobile account for the first time, you can follow these steps:
Open the myaccount.coopmobile.ch page in your browser
Click on "Set a New Password"
Enter your registered email address or Coop phone number
Click on the SUBMIT REQUEST button
If you entered your email address, open your inbox and click the password recovery link. If you entered your mobile number, enter the code to directly change the password.
Once your Coop Mobile account is created, you can log in to the Coop Mobile customer area to manage your subscription anytime and anywhere.
How to Recover Your Coop Mobile Username
If you happen to forget the password for your My Coop Mobile account, don’t worry. The password recovery process is quite simple.
Recover your Coop Mobile password by following these steps:
Open the myaccount.coopmobile.ch page in your browser
Click on "Set a New Password"
Enter your registered email address or Coop phone number
Click on the SUBMIT REQUEST button
If you entered your email address, open your inbox and click the password recovery link. If you entered your mobile number, enter the code to directly change the password.
Remember: If you use your email address for the Coop Mobile login, you will need to enter the one used when you ordered your subscription. If you don’t remember it, use your mobile number and once you’ve logged in, go to settings to change the recovery email.
What Can I Do in the My Coop Mobile Customer Area?
In the My Coop Mobile customer area, you can perform various SIM management operations. Depending on whether you are a Coop prepaid or subscription customer, the available operations vary.
A Coop Mobile subscriber can perform the following operations in My Coop Account:
View communications sent in the "My Mail" section
Check the current usage status of minutes and mobile data
Edit personal data in the "My Profile" section
View invoices and change payment method in the "My Invoices" section
Block the SIM card and order a new one in case of loss or theft
Block paid services related to special numbers or roaming in the "Service Block" section
A Coop Prepaid customer can perform the following operations in My Coop Account:
Top up the prepaid account
Check remaining credit and usage
Access communications sent by Coop Mobile regarding the SIM
View and edit personal information
Further Information
Find information on the most common operations to manage your Coop Mobile subscription with the guides from internet-offer:
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